The following category of services are available for a fee:

• new IP applications
• Documentary Requirements with pay
• Post-registration process

Fees shall be paid in cash, money order, bank drafts, cheques in Philippine currency, and other modes of payment as may be provided or prescribed by the IPOPHL. Payment of fees for all transactions may be done online, offline, or through facilities approved by the Director General.

• Primary Payment Facility: ONLINE PAYMENT SYSTEM, which means paying online through Dragonpay. By virtue of IPOPHL MC No. 2020-036, ALL PAYMENTS for IPOPHL services must be transacted online through this payment facility.
• Secondary Payment Facility: VISA Credit Card payment facility. Please note that debit cards will not be accepted by the system.
• Extraordinary Payment Facility: Direct payment to the IPOPHL office cashier (For single payment transactions amounting to P100,000.00 and above only).

Choosing how to pay the application is included as a last step to the e-Filing system.

Payment directly to the IPOPHL Cashier is no longer an option or a matter of choice. Due to Covid-19 and mindful of your and our personnel's health and safety, ONLINE FILING which includes the PAYMENT process is now MANDATORY. [See: IPOPHL MC No. 2020-036]

However, under extraordinary conditions, pursuant also to the latest IPOPHL advisories [refer to available payment facilities section of this FAQ], if payment would have to be made directly at the IPOPHL Cashier, you need to bring the Statement of Account (SOA) which states your payment reference no. and the amount you need to pay. The SOA is generated when you complete the e-Filing process. The IPOPHL cashier CANNOT accept your payment if you do not have the SOA for that particular transaction.

Please note that in implementation of the MANDATORY ONLINE FILING, our security personnel and frontliners are under directive to refuse entry to people without official business permissible under our prevailing rules at this time of the pandemic.

EVERYBODY's SAFETY IS OUR CONCERN. WE REQUEST FOR YOUR FULL COOPERATION.

No prior registration required. Proceed directly to payment when prompted by the system. Be sure to click "Proceed to Payment" to bring you to the payment module to complete your application process.

No, there is no need for credit card enrollment with IPOPHL. However, to avoid inconvenience, please be guided by the following before using your credit card for online payment:

Be sure you have a valid credit card

• check your card expiry number
• ensure that you have not exceeded your credit limit

Check with your credit card issuer, if your credit card has been cleared by them for use in online payment transactions

Be sure that what you have is a CREDIT CARD and NOT A DEBIT CARD.

On top of the IPOPHL filing fees, the following payment channels/integrator will charge the ff:

• VISA thru DBP charges 2% of the transaction amount
• Dragonpay charges P20 per transaction PLUS the different payment channels will charge their own convenience fees.
• VISA, Mastercard, JCB credit cards thru Paymaya charges 1.25% of the transaction amount
• Paymaya Wallet charges P8 per transaction. 

This is in accordance with "DTI-DOF Joint Department Administrative Order No. 10-01 Guidelines on the Use of Access Devices for Payment of Fees, Charges, Assessments and Other Revenues Due to the Government through the Electronic Payment and Collection System (EPCS) of a Government Entity", which allows electronic payment service providers to collect convenience fees from the transacting client.

Different payment channels confirms the payment:

For online payment:

• You have to complete the payment process within one hour after you checkout from the online filing website.
• After a successful online payment, IPOPHL will send thru email the electronic official receipt (eOR) after one hour.

For offline/OTC/non-bank payment:

• Payments will be processed and confirmed either at the end of the day or on a succeeding day.

For offline payment, IPOPHL will send thru email the electronic official receipt after the successful transmission of Dragonpay to IPOPHL.

Dragonpay is an online payment solution that enables an IPOPHL client to use his/her existing online banking facility or pay cash over-the-counter at physical retail channels. Dragonpay automatically monitors the online and offline payments made by the client and notifies IPOPHL of a completed payment so that IPOPHL can completely process the application filed online. For details on Dragonpay, click this link

No. Dragonpay will facilitate payment transactions by linking up with several payment partners (Philippine banks and non-banks only), which will collect your payment on behalf of IPOPHL. This option is open to the general public, and there is no Dragonpay account that needs to be opened to enable this option.

Presently, Dragonpay enables payment through the following modes:

• Pay directly online using the following Philippine bank accounts: BDO, BPI, Metrobank, RCBC, Unionbank, LandBank.
• Pay cash Over-the-Counter at selected banks namely BDO, BPI, Metrobank, RCBC, RCBC Savings, UCPB, and Unionbank. Additionally, you can also pay through the ATM machines of the following banks: BDO, BPI, Unionbank, RCBC, and UCPB.
• Pay cash Over-the-Counter at selected payment collection centers such as SM Payment Counters, Robinsons Department Stores, Cebuana Lhuillier, and M. Lhuillier branches nationwide.
• Use mobile payments namely Globe GCash and BPI BanKO

Yes. Please take note that, on top of the IPOPHL filing fees, Dragonpay and the different payment channels will charge their own convenience fees that will be paid by the transacting client. DTI-DOF Joint Department Administrative Order (JDAO) No. 10-01 s. 2010 allows electronic payment service providers to collect convenience fees from the transacting client. Please refer to the Table of Charges/Fees of Payment Channels here.

The login ID and password that is being prompted from you is your online or Internet banking login ID and password with your bank. This is the same login ID and password you use when you check your bank account balance over the Internet. Dragonpay does not require a separate ID and password other than the one you already have. For more details, please click this link.

For Dragonpay-related concerns,  please contact the Dragonpay Customer Service for further assistance. 

For errors on payment and payment –related matters, please email epayment.queries@ipophil.gov.ph.

For errors on online services/applications/systems please email server.error@ipophil.gov.ph  

Sometimes, Dragonpay temporarily disables some payment options due to any of the ff reasons:

• delayed crediting of payments to Dragonpays’ account;
• connectivity issues;
• Receipt of an advisory from the payment channel that temporarily suspends the payment options.
• A surge in logins and transactions that may cause difficulty in accessing the payment options for some users.
• System maintenance activity

When this happens, it is recommended that you explore other payment facility options. There is a wide range of options to choose from.

IPOPHL has no direct contract with the payment channels displayed by Dragonpay.

Dragonpay is our 3rd party payment partner that integrates all our online payment transactions. All payment concerns are directed to Dragonpay.

Generally, Dragonpay sends Payment Instruction (PI) to the client. The PI contains the procedure on "payment validation" and other instructions. The client should check his/her email for the instruction. After successful validation, Dragonpay sends to client's email the Payment Confirmation (PC). After PC, Dragonpay send the payment record to IPOPHL. Then IPOPHL, sends the electronic receipt to client's email.

For your guidance, please note that different banks or payment channels have different instructions. Please follow them carefully to avoid inconvenience.

Some banks also require validations (e.g. BDO, BPI Fund Transfer, UCPB) before confirming the payment process.